Access your hospital referrals, read letters and view appointments online, at a time that works for you.

Our Trust is launching a new patient portal. We are beginning with a small pilot in the Ear, Nose and Throat department. Further roll-out is expected later in 2025.

When you are given an appointment at our hospital, you will get a text to let you know that an appointment letter is ready to view. You will also get text reminders about your appointment. You will be able to view the information instantly in an online, secure patient portal.

You can also view the appointments and letters through the NHS app. This makes it easy to see your information in one place.

If you can’t make your appointment, you will be able to let us know about this through the links in the message. You will be able to cancel appointments and let us know new times or dates to reschedule.

All Text messages will come from the number 07860 039 092. This number is genuine and can be trusted. We recommend you save this number so that your phone knows when you get messages from us.

This is a secure service provided by DrDoctor. You can read more about their service on the DrDoctor Website.

If you prefer paper letters, you can still get paper copies of your appointment letter. You will need to reply “Print” to the text message. If you don’t download or view your digital letter, we will send you a copy in the post. You can also opt out of all digital communication by replying “Stop”. This means you are automatically sent paper copies every time.

DrDoctor is a Digital Patient Engagement Platform. We will use DrDoctor to help you stay up to date about your care using a secure online portal.

Text messages will come from 07860 039 092. This number is genuine and can be trusted. We recommend you save this number.

Click here to find out more about DrDoctor.

When you click on the link to view your letter the portal will need to check who you are. It will do this by asking for your name, date of birth and postcode.

Yes, you can still get a paper copy of your appointment letter. You will need to reply “Print” to the text message. If you don’t view your digital letter, we will send you a copy in the post. You can also opt out of all digital communication by replying “Stop”. This will mean you will be sent paper copies every time.

You can also call us on 01743 261044 to change your options.

No. Currently, we are only launching online letters for appointments. Letters about your care, such as appointment summaries, will still be posted to you.

You don’t need the NHS app to view the information sent to you from the Patient Portal through text messages.

However, if you are registered with a GP in England, you can also view your information through the app. This includes information from your GP as well as our hospitals.

It is recommended you allow notifications from the NHS App to get the full use of the service.

No – updating your contact details in the portal will not update your details with the hospital or your GP. If your details change, please contact the Trust, as well as your GP.

DrDoctor is a secure communication platform used by the Trust. It tells with service users about appointments digitally and provides important healthcare information. DrDoctor will have access to your contact information but not any information about your health. It adheres to strict privacy and security standards to protect your information. Your data is only accessible to authorised healthcare professionals involved in your care.

For more information on the privacy policy and data protection, please visit Privacy Policy – DrDoctor.

If you have any issues accessing your information, or think the platform isn’t working in the way it should, please contact DrDoctor.