We are extending the free Park & Ride trial for patients and visitors whilst we work with Shropshire Council and Arriva to put in place a permanent service. Patients and Visitors can now use the service at any time between 6.20am and 9.25pm. Buses before 10am and after 3pm are very busy due to staff using the service to get to work.

The bus service, runs every 15/20 minutes from the car park at Oxon Park & Ride to the Treatment Centre to the new main entrance of the hospital. Oxon Park & Ride is located behind the Bicton Heath Co-operative. From the Shrewsbury bypass, turn on to the Welshpool Road heading towards Redwoods Hospital, turn left at the junction directly after the traffic lights and continue towards the signposted Park & Ride. The nearest postcode is SY3 5AD (Bicton Heath Retail Park, Shrewsbury).

There is also a walking route from the car park to the hospital which takes approximately 20 minutes. The service will be free to patients and visitors during the trial period. We are currently putting in a process for a permanent service which will be charged at £1 per return journey. We will release more details about this soon.

You can find a map and a timetable for the service here.

FAQ’s

Do I need to pay?

No. The bus will be free during the trial. You will need a ticket though. Passengers are asked to keep their return ticket with them to be able to return to the Park & Ride site at Oxon.

Why can’t I get the park and ride before 10am or after 3pm?

During the extended trial you can use the service at anytime. But just to be aware, the buses before 10am and after 3pm will be much busier due to staff using the service.

When will the trial run?

The free trial has been extended, and will now run until we are able to install a permanent payable service which will be charged at £1 per return journey.

Why is it a trial?

We have listened to feedback from our patients who have said they would like to use the Park & Ride but we need to see if the data supports this as a viable option. We do currently have plenty of patient parking on site in car parking zone 2 due to hospital staff using the service, so it’s a matter of finding the right balance. We really do welcome all feedback and suggestions as we strive to provide the best patient experience.

Will this be available in Telford too?

We will be working on updating the car parks at Princess Royal Hospital this year. We will wait and see what the data shows us from the trial and see if it could also work for PRH.

My appointment was running late and finished after 3pm, what should I do?

Don’t worry you can get the next available bus. We have now extended the trial to include travel at any time. The full timetable is available here.

Where do I get the bus at Oxon?

Oxon Park & Ride is located behind the Bicton Heath Co-operative. From the A5, turn on to Welshpool Road heading towards Shelton, Oxon Park and Ride is clearly signposted. The nearest postcode is SY3 5AD (Bicton Heath Retail Park, Shrewsbury). Buses will pick up from the Park & Ride bus shelter.

What3Words location ///cultivation.lads.asking https://what3words.com/cultivation.lads.asking

Is the Park & Ride accessible?

All Arriva buses are wheelchair friendly and can carry one wheelchair per journey. Arriva does accept mobility scooters, you must have an Arriva pre-approved mobility scooter permit. To obtain a permit, users will need to apply via Arriva customer services on 0344 800 4411. We would recommend anyone with mobility concerns to park on site.

Are there height restrictions at the Oxon Park & Ride?

Yes. The barrier at Oxon Park & Ride is 6ft 11in.

Where does the bus stop at the hospital?

The bus runs from Oxon Park & Ride to the new main entrance at the hospital, which is at the Treatment Centre, and then back to the Oxon Park & Ride.

Does the bus stop at the ward block?

No, the bus does not stop at the ward block.

How often are the buses?

The buses run every 20 minutes from 10am – 3pm. Outside of these times they run every 15/20 minutes. There is a full timetable displayed at Oxon Park & Ride and at the Treatment Centre, and available online here.

Can I Park & Walk?

Yes you can. Just park on the Oxon car park, no ticket required.

Walking route

The direct route to the Hospital is to follow the footpaths along Welshpool Road, right at the Shelton roundabout, down Somerby Drive, left onto Napoleon Drive then a right down Starcross Close. The route is 1.27km or ¾ of a mile. All footpaths. Pedestrian crossing at Oxon Co-op site.

What do I do if I need to contact someone about the bus?

Need to speak to someone? Call our Customer Services team on:

0344 800 44 11

Please note that calls may be recorded for training and development purposes so that we can continue to improve our service to you.

Our opening hours are: 8am to 5pm Monday to Friday If you have any feedback, suggestions or questions you can email sath.parkandride@nhs.net.